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This module is designed to raise awareness of communication and social skills, helping you to how you and your staff can become more confident and effective in communicating, when speaking, listening and writing.
Modules in this course include:
Active listening is the key to effective communication. It is important to show the speaker that you are listening to them and one way to do this is to use the S.O.L.E.R technique. We will explore the ways in which you can prepare for effective communication and examine both the verbal and non-verbal signals of active listening.
Questions form part of our everyday lives, but why do we ask them? This module explores the different types of questions and the situations in which they are most effective. We will also look at questions that should be avoided and how to set the scene for effective communication.
This module looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both cultural and generational. We will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult, we will uncover some assertive techniques that can be used under these circumstances.
Body language forms an essential part of communication, with the interpretation of non-verbal signals as important as understanding what’s being said. In some cases first impressions are formed without a word being spoken. This module explores the interpretation of body language, eye contact, gestures and facial expressions in everyday communication.
Body language is an essential part of communication. We will look at the ways in which body language can be used during an interaction and examine the S.O.L.E.R technique. Interpretations of body language are affected when a person is assigned to a stereotype. Stereotypes are a fixed, oversimplified and widely held image of a particular type of person. We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common.
Body language is an essential part of communication. We will look at the ways in which body language can be used during an interaction and examine the S.O.L.E.R technique. Interpretations of body language are affected when a person is assigned to a stereotype. Stereotypes are a fixed, oversimplified and widely held image of a particular type of person. We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common.
Emotional Intelligence is your ability to positively manage your own and other people’s feelings during interactions. Emotional Intelligence is a key skill for the modern manager. This module will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy and open relationships with your colleagues.
Do you want to deliver a confident presentation? This module will guide you through the different stages of your presentation from preparation and planning through to delivery. We will examine the use of visual aids to draw the attention of your audience and look at the importance of personal appearance and how it can inspire a sense of confidence.
A key skill for any employee is the ability to present raw data and use it to persuade audiences. This module will explore the different options for displaying data, including bar charts, line graphs, pie charts and pictograms and how to choose the right one to present your data with maximum impact.
Writing is an essential part of working life, but do you know how to write effectively? This module explores how to prepare for writing, how to structure your document, how to express yourself clearly with carefully chosen words and finally how to edit, correct and improve your writing.
As social media platforms have changed the way society interacts, it’s more important than ever that organisations understand and utilise this technology to form relationships with customers in real time. Therefore, this module explores the types of platform available, considers why people share information and explains the value of producing engaging content, as well as investigating the impact, risks and benefits of using social media.
This course is available with optional certificated Continuing Professional Development (CPD) hours from the Open College Network.
Undertaking Continuing Professional Development helps ensure that both academic and practical qualifications do not become out-dated or obsolete. Obtaining certificated CPD hours means learners can demonstrate a commitment to ‘up skill’ or ‘re-skill’ themselves, regardless of occupation, age or educational level.
If you would like more information regarding this e-learning course, please do not hesitate to contact us.
Funding maybe available for this course – contact us for availability.
This module is designed to raise awareness of communication and social skills, helping you to how you and your staff can become more confident and effective in communicating, when speaking, listening and writing.
Modules in this course include:
Active listening is the key to effective communication. It is important to show the speaker that you are listening to them and one way to do this is to use the S.O.L.E.R technique. We will explore the ways in which you can prepare for effective communication and examine both the verbal and non-verbal signals of active listening.
Questions form part of our everyday lives, but why do we ask them? This module explores the different types of questions and the situations in which they are most effective. We will also look at questions that should be avoided and how to set the scene for effective communication.
This module looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both cultural and generational. We will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult, we will uncover some assertive techniques that can be used under these circumstances.
Body language forms an essential part of communication, with the interpretation of non-verbal signals as important as understanding what’s being said. In some cases first impressions are formed without a word being spoken. This module explores the interpretation of body language, eye contact, gestures and facial expressions in everyday communication.
Body language is an essential part of communication. We will look at the ways in which body language can be used during an interaction and examine the S.O.L.E.R technique. Interpretations of body language are affected when a person is assigned to a stereotype. Stereotypes are a fixed, oversimplified and widely held image of a particular type of person. We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common.
Body language is an essential part of communication. We will look at the ways in which body language can be used during an interaction and examine the S.O.L.E.R technique. Interpretations of body language are affected when a person is assigned to a stereotype. Stereotypes are a fixed, oversimplified and widely held image of a particular type of person. We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common.
Emotional Intelligence is your ability to positively manage your own and other people’s feelings during interactions. Emotional Intelligence is a key skill for the modern manager. This module will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy and open relationships with your colleagues.
Do you want to deliver a confident presentation? This module will guide you through the different stages of your presentation from preparation and planning through to delivery. We will examine the use of visual aids to draw the attention of your audience and look at the importance of personal appearance and how it can inspire a sense of confidence.
A key skill for any employee is the ability to present raw data and use it to persuade audiences. This module will explore the different options for displaying data, including bar charts, line graphs, pie charts and pictograms and how to choose the right one to present your data with maximum impact.
Writing is an essential part of working life, but do you know how to write effectively? This module explores how to prepare for writing, how to structure your document, how to express yourself clearly with carefully chosen words and finally how to edit, correct and improve your writing.
As social media platforms have changed the way society interacts, it’s more important than ever that organisations understand and utilise this technology to form relationships with customers in real time. Therefore, this module explores the types of platform available, considers why people share information and explains the value of producing engaging content, as well as investigating the impact, risks and benefits of using social media.
This course is available with optional certificated Continuing Professional Development (CPD) hours from the Open College Network.
Undertaking Continuing Professional Development helps ensure that both academic and practical qualifications do not become out-dated or obsolete. Obtaining certificated CPD hours means learners can demonstrate a commitment to ‘up skill’ or ‘re-skill’ themselves, regardless of occupation, age or educational level.
There are 6 categories to choose from including: Enterprise Programmes, Business Skills, Compliance, CSR, Well Being and Personal Skills.
Each category will contain a range of courses to choose from. For example, the category 'Personal Skills' contains the following courses: Personal Development, Management & Leadership, and Communication & Social Skills.
If you like what you see then all you have to do is click on the 'Add To Cart' button which will bring up a panel on the right hand side of the page. From there you will be able to purchase the course you have chosen on a secure payment link.
You will receive your course login details within 24 working hours from cleared payment.
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