Privacy

About Us

This website at www.menta.org.uk (‘the Site’) is operated by The Mid-Anglian Enterprise Agency Ltd (‘we” or “us’), registered in England and Wales under number 1805308 and at the registered address: 5 Eastern Way, Bury St Edmunds IP32 7AB

If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us at our office address or email us at info@menta.org.uk. Alternatively, you may telephone us on 01284 760206 between the hours of 9am and 5pm Monday to Friday.

Your privacy is very important to you and us. We are committed to protecting your privacy and we shall only use data relating to you in the manner set out in this privacy policy. We will only use your personal information in a way that is fair to you.

Data that we collect

We may collect information when you send an email or contact us in person, through the Site or through our partner event booking site www.eventbrite.co.uk (click here to see their Privacy Policy) or when you sign up to receive information through the Site: your name, email address, postal address, telephone number and any other particular details that you give us will be recorded.  

We use this information to respond to your enquiry, to send you information about us, our services or the site.

We will also share your information when you book a place on one of our events or courses with the MENTA trainer.

We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected. We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. In particular, we store your personal details on a secure server. We use firewalls on our servers.

Other uses of your personal information, We may use any of the information which you provide to us in order to send you information about products or services which we think would be of interest to you.  If you would prefer not to receive particular information, please inform us of this by sending an email to heretohelp@menta.org.uk.

We may also disclose information you provide to data management companies acting under specific contract to us; who host our email marketing list and distribute our email newsletter.  In each case we have an appropriate data protection agreement in place and any data we provide such data management companies is stored by them on secure servers and is used for no other purpose than that allowed by the contract we have with each of them.

Other than as set out above, or unless we are required to do so by law, we shall not disclose your personal information to third parties without obtaining your specific prior consent.  This may, for example, include our funders and other business support organisations with which we are working from time to time.  Please note that if disclosing this information is needed for you to receive support, complete a course or book an event with one of our partners, this fact will be drawn to your attention before you submit it, thus giving you the opportunity to halt the process.  If you decide to proceed, you should satisfy yourself about the Privacy Policies of each of our partners; we have no control over them.

Links

The Site may contain links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those other sites.

Changes

Any material changes to the way in which we use your data will be described in future versions of this privacy policy. Each time you enter the Site, you agree that the privacy policy current at that time shall apply to all information which we hold about you.

Consent

By using the Site, and the booking site we use (www.eventbrite.co.uk) you consent to our use of your information as set out in this Privacy Policy and agree to be bound by the terms of this Policy.

Cookie Policy for MENTA

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense and Google Ad words service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter, Facebook, Eventbrite, LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: heretohelp@menta.org

Phone: 0800 085 5090

Updated 9th May 2020